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Quality Policy

Corporate philosophy
Our complete production and services are orientated on the needs and wishes of our customers and the prevailing market requirements. All processes are rigorously monitored for feasible improvements in order to guarantee the optimal and continuous quality of our products and a customer-friendly service. This is the prerequisite for consolidating the trust given in our reliability and the high technical standard of the products that are manufactured in Neuenrade and sold world-wide - and thus to greatly distinguish ourselves from our competitors.

Goals
Our aims regarding quality are based upon the expectations of our customers with the integration of our suppliers as well as taking the economical aspects into consideration. The decisive factors are
  • the highest possible customer-satisfaction
  • the continuous improvement of productivity
  • the reduction of faults
  • the close co-operation with key suppliers


Customers
Our customers are our challenge. Every single order received represents a vote of confidence for the capabilities of each and every department and all manufacturing processes at Elisental. We consider it our responsibility to continuously confirm the trusted co-operation, with our performance, reliability and service.

Suppliers
The integration of efficient suppliers is the prerequisite for an efficient co-operation between the customer and Elisental.

Products
Our product diversity is Elisental's sign of strength. Therefore, it is necessary to continually optimise our products to suit the needs of our customers. This is the guarantee for our future.

Product safety
A high standard of product safety is an important part in the mosaic of consolidating the close ties of our customers to the company. Product safety means the exclusion of all possible risks. Beginning with the examination of the contract to the procurement of our raw materials and the production, to the transport of our products - the customer's applications for and demands on our products are continually monitored - be it in the automotive industry, the foodstuffs industry, the building industry and many others.

Staff
Motivated and qualified personnel are the potential for our success. And we intend to continually utilise this potential. Success can only grow from the effective interaction of all powers. That means the smooth collaboration within and between the individual departments. Each and every member of staff knows that his activities are a part of the whole and are usually the preliminary stage of a following activity in another area. Motivation, unbridled commitment and technical competence in all areas are the trademark of Elisental.

Environment
We have made it our obligation to act with utmost responsibility towards the environment and nature.

Information
Amongst our key responsibilities is the internal and external transfer of information.

Obligations
We wish to be exemplary in our decisions and actions and commit ourselves fully to our company. In this fashion we guarantee the fulfilment of the requirements agreed with the customer and to reach the client with a predefined high standard of quality. Our quality-management system is a means of fulfilling our obligations.

  Quality Certificates  
 

 
  DIN EN ISO 9001:2008

 
  ISO TS 16949:2009

 
  ISO 22000


 
 
Representating Europe's
Leading Manufacturer

Drahtwerk Elisental
in UK, Ireland, Spain & Portugal
 
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